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We have listed some of the common questions asked about our personal alarms. Feel free to contact us if your question is not answered here.
What is a Personal Medical Alarm?
This is a personal mobile alarm that is used as an aid to secure your independence, whilst providing peace of mind to you and your loved ones. You can take this alarm with you everywhere, similar to a prepaid mobile phone, but more discreet and without the complications. When activated, the device will instantly alert your loved ones that you need help.
Who needs a personal medical alarm?
The Caresafe Alarm Range is suitable for anyone requiring the peace of mind of knowing help is only the press of a button away. It is also a fantastic device for anyone working at night or alone, or anyone that wanting the security of a cost effective and easy to use personal mobile alarm.
How does it work and what happens when the alarm goes off?
When you need help in an emergency, simply either press the SOS button, or if you have a serious fall, the alarm will activate on its own. If manually pressed, it will text your primary contacts mobile phone number (you can have up to 5 contacts for the 3G version and up to 8 contacts for the 4G version) your GPS location on a google map, as well as calling each number in sequence. It then opens Two-Way communication for you to alert your loved ones of your situation. You can even list 000 as a contact. If the fall detection alarm is activated, it will text your primary contacts mobile phone your GPS location on a google map. Your contacts can also call you on your device to see if you are able to speak, otherwise they can relay your location to 000 on your behalf.
How will my contacts know if I need help?
When the alarm is activated by pressing the SOS button, your primary contact will receive a text message with your name and a help me request as well as your GPS location on a google map link with a pin drop. The device will then begin calling each of your contacts and they can then talk to you through the device.
When the alarm is activated through a fall detection, your listed your primary contact will receive a text message with your name and a help me request as well as your GPS location on a google map link with a pin drop. They can call your device to check if you are conscious, and alert 000 with your location if they cannot hear you talk.
What if I set it off by accident?
If you have a false alarm, that is ok. You can stop the calling sequence by simply pressing the SOS button again. If the device has reached a contact already, you can press the SOS button to end the call.
Personal medical alarms are not a monitoring service, your device calls your contacts directly. Avoid paying high fees to a monitoring service and save money without being locked into a contract.
Does it use a Mobile Phone Network?
Personal medical alarms are similar to a prepaid mobile phone in that they use a SIM card and work where a mobile phone would. We provide a prepaid Telstra $2 SIM card. When you activate your SIM card you choose the most appropriate amount of credit to load onto your account. That’s it – there are no additional fee’s or charges.
Yes, your personal medical alarm can have a maximum of 5 contacts (for the 3G model or 8 contacts for the 4G model) and you can include 000 if you wish. We suggest you make 000 your last emergency contact though.
Personal medical alarms are water resistant, you can wear them in the shower or if you get caught in the rain. They cannot be immersed in a pool or the ocean or bath etc.
How does the Fall Detection work?
The built in fall detector detects a sudden change in angle, motion and speed. The device will then activate and start the alarm sequence, alerting your SOS text with your location on a google map link to your primary contact. Contacts can then call you on your device to see if they can hear you, and alert 000 to your location if needed.
Your personal medical alarm comes with a $2.00 pre-paid Telstra SIM card. Instructions are included on how to activate the SIM card with Telstra and how to load some credit on to your account. You choose the most appropriate amount of credit to load onto your account. That’s it – there are no additional fee’s or charges.
How do I set up my personal medical alarm?
A quick reference guide is supplied with the product . You will need to switch your device on outside for 10 minutes so that it can connect to your local satellite for the first time, and then put on charge for 3 hours for the first time. After that it should be charged every 1 – 3 days for 45 minutes. We recommend putting the charger cradle on your bedside table. Programming is done with a mobile phone by sending SMS commands to the device, the device will then in turn respond by SMS. You might like to have a relative do the initial set up for you.
Will I know if the battery is going flat?
Personal medical alarms can be programmed with a low battery indicator so that it sends your primary contact a text message automatically if the battery falls below a certain percentage.
What happens if the listed contacts have voicemail enabled?
Personal medical alarms will keep dialling each number until the wearer presses the SOS button again to end the sequence- this tells the device that it has done its job. Some voicemails can be up to 5 minutes in length and it is a good idea to either shorten your voicemail by speaking to your phone provider, or have a voice to text call catcher, or even consider switching off voicemail if you are very worried. 4G versions have voicemail recognition so if your primary contact uses voicemail on their mobile phone the 4G version might be a better option for you.
All deliveries are with Australia Post Express Post, as this is a valuable item a signature will be required on delivery.
Do you charge any ongoing fees or subscriptions or contracts?
No, there are no ongoing fees and definitely no subscriptions, you only pay for the calls the device makes.
How long until I get my device?
We ship via Australia Post Express, a signature will be required on delivery so if you are not home your parcel will be taken to your local post office where you can collect it.